Who is providing this service?

The company providing MetaPulse is exec.io Pty Ltd, an Australian company with offices located at:

Level 32, 101 Miller Street, North Sydney,
New South Wales, 2060

exec.io has Australian Business Number 51 160 446 846 and DUNS number 747218043

When are the support hours?

Support hours are Monday to Friday from 9am till 5pm Australian Eastern Standard Time and right now it is about 10 am on Thursday for us.

To contact support, please log into your account and access support via the (?) button in the bottom right hand corner of the application.

For urgent matters please feel free to call us on +61 2 9191 4942

Can I bulk upload my data?

We understand that many of our clients are already tracking statistics with various tools, like Microsoft Excel, Google Docs or even other statistics tracking and management software, so we made it really easy to upload your data.

We have two ways to upload your information. You can either create and upload data to new graphs at the same time, or just uploading values to a single graph. All you need to do is save your data in a CSV format that we need.

Can I download my data?

Yes, we believe that your data belongs to you. Because of this, on every graph view page, we provide an "Export" link that will provide you with all of your graph data including dates, notes, percentage change over previous period and cumulative sum over the period.

Is My Information Secure?

We treat your information as highly confidential and secure. All access to MetaPulse is delivered over an SSL connection to prevent man in the middle attacks.

Further, our service is maintained by the industry standard in Operations support through the Ruby on Rails Operations as a Service platform by our partners at reinteractive. This service provides constant monitoring and patching of security alerts.

On top of that, our servers include enterprise-level redundant firewalls, application level security, multi-level intrusion protection and DoS/DDoS protection.

Contact us if you would like further information about how our systems are setup and their security.

Do You Have Bulk Pricing?

Can you help me setup our system?

Do You Provide Online Training?

Yes, we definitely provide training as necessary.

If you are not getting questions answered in the help section or through our Getting Started Guides, or just need a little extra help, feel free to contact support. Follow these steps:

  1. Log in to your account.
  2. Click on the ? button on the bottom right side of the page.
  3. Request online training for the system.
  4. One of our support staff with reply to set up a time with you to do the online training.

We try to help as much as possible because we feel it is extremely important to get people actually using our system once they sign up.

Is the Graphing System Available in Other Languages?

At this point the system is only available in English.

Translations are under way for Italian, Hungarian, French, German and Russian. Please feel free to contact us if you would like to help get MetaPulse into your language!